It was not long ago when the notion of artificial intelligence (AI) was mainly concerned with science fiction as opposed to fact. After all, who could have ever imagined that a day would emerge when a computer would be capable of thinking for itself. While we have yet to witness the birth of a truly self-aware machine, many industry analysts feel that such a transformation is nothing short of a certainty.
To appreciate where AI may be headed, let’s use the online casino industry as a real-world example. What advancements have already been made, how can these benefit players and what innovations might be lurking just around the digital corner?
Providing a More Targeted User Experience
Many experts will cite the benefits of artificial intelligence in relation to the user experience (UX). AI can be employed to provide more human-like interactions; particularly when performing tasks such as accessing customer support solutions. For example, let’s imagine that you have recently registered with Spin Casino. You have claimed their welcome bonus and made a first deposit. However, you want to learn more about the online roulette rules associated with a specific platform. One option could be to interact with a live AI-powered “bot” that will provide answers within mere seconds. Artificial intelligence can help to take the guesswork out of many common questions; an obvious advantage for any gaming provider.
Taking Realism to the Next Level and Beyond
AI has also made waves in terms of how users can interact with digital environments. Artificial intelligence promises to transform the entire domain of online gaming as we know it. Some even believe that casino “metaverses” may soon become a reality. These are essentially online environments that provide users with a means to interact with many digital elements and even to communicate with other players through the use of personalised avatars. While the casino metaverse might still take a few years to realistically develop, the concept itself is far from fictional.
Predictive Marketing and Big Data
Online casinos are facing increasingly stiff competition thanks to the sheer number of brands entering into the marketplace. While this is great news for avid players, brands need to remain ahead of their rivals. This is once again when AI proves its value. Machine learning and similar algorithms can analyse massive data sets within mere seconds. They are also able to provide second-to-none levels of clarity and insight; allowing developers to create the most effective advertising campaigns. This likewise signifies that casino fans will be provided with relevant offers; a powerful means to develop a long-term rapport and to increase conversion rates.
While not everyone is enthusiastic about the rate at which artificial intelligence seems to be advancing, the fact of the matter is that this technology is here to stay. Similar to the online casino sector, countless industries are set to be transformed by its presence in the coming months and years. How might humans adapt to this paradigm shift? We will leave this question to future historians.